Frequently Asked Questions
Everything you need to know about shopping with ANCORA.
What is ANCORA's shipping policy?
We offer standard and expedited shipping worldwide. Orders within the continental US typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges on unworn items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our fit notes in the description.
What payment methods do you accept?
ANCORA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a positive impact on the planet.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.